FAQs
Frequently Asked Questions (FAQs)
How long does order processing take?
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped and you’ll receive a tracking number via email.
How long does shipping take?
Estimated delivery time is 4–8 business days after your order has been processed. Delivery times may vary depending on your location and the carrier.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Do you provide tracking information?
Yes. Once your order is shipped, you will receive a tracking number by email so you can monitor your delivery.
Which countries do you ship to?
We currently ship to multiple countries worldwide. Available shipping destinations are shown at checkout.
What carriers do you use?
We work with reliable carriers such as USPS, UPS, DHL, and other international shipping partners, depending on the destination.
What if I entered the wrong shipping address?
Please make sure your shipping address is correct before completing your order.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
What should I do if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 3 days of delivery and include photo or video evidence. We will review your request and offer a replacement or refund if approved.
Do you accept returns?
We accept returns only for defective or damaged items.
Return requests must be submitted within 30 days of delivery and the item must be unused, with original tags and packaging.
How long does it take to receive a refund?
Once we receive and inspect the returned item, approved refunds are processed within 7–10 business days and issued to the original payment method.
Do you offer exchanges?
We do not offer exchanges at this time. If your item qualifies, you may request a return according to our return policy.
Are sale items refundable?
Items marked as Final Sale are not eligible for return or refund.
Do you charge customs duties or taxes?
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are not included in the product price.
How can I contact customer support?
You can reach us anytime at:
📧 anyilispena1990@gmail.com
We respond within 24–48 business hours, Monday through Friday.