Refund / Return Policy
Refund & Return Policy
Effective Date: January 2, 2026
At Pockzo, we want you to feel confident shopping with us. Please review our refund and return policy carefully before making a purchase.
Returns Eligibility
We accept returns only for items that arrive defective or damaged.
To be eligible for a return:
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The request must be submitted within 30 days of delivery
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The item must be:
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Unused
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With original tags attached
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In its original packaging
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Proof of defect or damage (photos or videos) is required
Returns requested for reasons other than defects or damage (such as change of mind, sizing issues, or preference) are not accepted.
Damaged or Defective Items
If your item arrives damaged or defective:
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Please contact us within 3 days of receiving your order
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Include clear photo or video evidence showing the issue
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Once approved, we will offer:
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A replacement or
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A full refund at no additional cost
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Return Shipping Costs
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Customers are responsible for return shipping costs
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Original shipping fees (if applicable) are non-refundable
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We are not responsible for lost or delayed return shipments
Refund Process
Once your returned item is received and inspected:
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Approved refunds will be issued to the original payment method
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Refunds are processed within 7–10 business days
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Processing times may vary depending on your bank or payment provider
Exchanges
We do not offer exchanges at this time.
If your item qualifies, it may be returned according to this policy and refunded.
Final Sale Items
Items marked as Final Sale are not eligible for return or refund under any circumstances.
International Orders
This policy applies to customers in the United States and all international destinations we ship to.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are non-refundable.
How to Start a Return
To request a return or report a damaged item, please contact us at:
Include your order number and supporting evidence to help us assist you quickly.