Shipping Policy
📦 Shipping Policy
Last updated: January 2, 2026
1. Shipping Destinations
Pockzo currently ships to the following countries and regions:
United States, Puerto Rico, Canada, Mexico, Argentina, Brazil, Australia, Austria, Belgium, Czech Republic, Denmark, France, Germany, Iceland, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, and other international destinations.
Shipping availability may vary depending on the destination and local regulations.
2. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information.
3. Estimated Delivery Time
Estimated delivery time after dispatch is 4–8 business days.
Please note that delivery times are estimates and may vary depending on destination, carrier operations, customs processing, and other factors beyond our control.
4. Shipping Method & Cost
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Free Shipping is offered on all orders.
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Orders are fulfilled and shipped using third-party suppliers and logistics partners.
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We work with reliable carriers commonly used for domestic and international shipping.
5. Order Tracking
Yes, tracking information is provided.
Once your order has been shipped, a tracking number will be sent to the email address used at checkout. Tracking updates may take 24–48 hours to become active.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Pockzo is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses entered by the customer.
7. Carrier Delays
We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.
Delivery timelines are estimates and not guaranteed.
8. Customs, Duties & Taxes
Pockzo does not charge customs duties or import taxes.
However, depending on your country, customs authorities may apply additional fees. These fees are the responsibility of the customer.
9. Non-Business Days
Please note that shipping operations do not occur on:
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Weekends
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Public holidays
Orders placed during these times will be processed on the next business day.
10. Contact Information
For any questions related to shipping or delivery, please contact us at: